The 2024 J.D. Power quality study reveals significant issues with electric vehicles (EVs), particularly related to their software and advanced tech features. While EVs are promoted for their lower maintenance needs compared to gas-powered vehicles, they are essentially complex computers on wheels, which introduces a new set of problems. The study shows that EVs and plug-in hybrids (PHEVs) report 266 problems per 100 vehicles (PP100), compared to 180 PP100 for gas vehicles. These issues are mostly related to in-vehicle technology, controls, and displays, rather than mechanical components like motors or batteries.
Problems with EVs include false warnings from advanced driver-assist systems, irritating infotainment touchscreens, and connectivity issues with smartphones. Tesla, which previously performed better than other EV manufacturers, now faces similar challenges due to significant design changes. The transition from traditional gas vehicles to tech-heavy EVs is proving difficult, as consumers face a myriad of new issues with the influx of advanced software in these vehicles.
